Our mission
Give every Indian family radical clarity about what they're protected against — and a partner who settles claims faster than they'd expect.
Kawach exists because insurance shouldn't feel like a fight. For 25 years, we've been rewriting the contract between insurer and customer — one transparent policy, one fast claim, one honest conversation at a time.
We set out to build the insurer we wished existed — honest in pricing, fast in claims, and human at every touchpoint. These are the three promises that guide every decision at Kawach.
Give every Indian family radical clarity about what they're protected against — and a partner who settles claims faster than they'd expect.
A world where insurance is a quiet confidence, not a paperwork nightmare. Cover should fade into the background until it's needed — then appear instantly.
Guaranteed premiums, transparent wording, and a 60-day money-back if we ever disappoint. Every policy is underwritten so the customer wins.
Kawach began in 2001 with three people, one shared conviction, and a stack of declined claims. We'd watched our own parents navigate grief and paperwork at the same time — and decided someone had to build the insurer that showed up when it mattered.
A quarter-century on, we're still a small team by industry standards — 50 advisors, doctors, and engineers — but we've built something unusual: an insurer people actually recommend to friends. No call-centre rotations. No fine print. No claims by numbers.
Today our reach extends beyond Varanasi. We also serve non-resident Indians across the US, UK, UAE, Canada, Australia, Singapore and 6 more countries — with dual-currency premiums, digital signing, and family cover back home. Learn more about our NRI services →
We grew slowly on purpose. Every milestone below is a promise kept — a claim paid, a product redesigned, a customer who stayed.
A small office on Club Road and a first batch of term-insurance customers who trusted a brand no one had heard of.
Publicly documented. Became the informal benchmark every team has tried to beat ever since.
India's first insurer app to offer cashless hospital admission end-to-end from a phone.
Because a customer's data deserves the same care as their life cover.
Measured publicly every quarter. Guaranteed in the policy contract.
One policy, six coverages, one premium — launching this month.
These aren't poster quotes. They are the tests we put every product decision, claim, and hire through.
Median claim settlement under 48 hours. Miss the promise and the policy becomes free that year — written into every contract.
Premium loading is itemised on the quote. No hidden advisor commission. Your rate is locked for life at issue.
A dedicated advisor assigned on day one — reachable by name, phone, and WhatsApp. Not a call-centre queue.
Every policy passes a Class-8 reading-level test before launch. If a 13-year-old can't understand it, neither should anyone have to.
Health claims reviewed by practising MDs, not actuaries. We approve the medically necessary treatment — full stop.
Unhappy in the first two months? Full refund, no questions. We'd rather lose a customer than keep them against their will.
Fifty people, most of whom have been customers themselves. The leadership team sits in the same room as the claims team — by design.
Former actuary. Started Kawach after his own family's claim was denied in 1999. Chairs the claims committee.
Ex-Asian Paints operations. Redesigned Kawach's claims triage to a 6-hour SLA in 2022.
Practising internal-medicine MD. Leads the panel of 40 doctors who review every health claim.
Built Kawach's underwriting engine from scratch. Keeps a claim-settlement dashboard on his wall.
A few of the 500+ five-star reviews from families, founders and travellers who trusted Kawach with their protection.
"My father's hospitalisation was approved within six hours. No forms, no back-and-forth. Kawach did what every insurer claims to do."
"Switched our studio to Kawach last year. Transparent pricing, and when we had a water-damage claim the payout was in our account in 72 hours."
"I've never felt like a policy number. My advisor Meera calls every renewal to review my cover. The most human experience I've had with a financial service."
Tell us a little about you and we'll design a personalised protection plan — with pricing locked for 30 days and zero obligation.