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Contact · reach a human

Talk to a real advisor.
Not an IVR.

Whether it's a quote, a claim, or a question about clause 4.2, you'll speak to the same advisor every time you call. Average hotline pick-up in 2025: 28 seconds.

28s
Avg. pick-up
1
Varanasi office
24/7
Claims hotline
Send a message

We reply within the hour
on business days.

Share the essentials and your dedicated advisor will pick it up. For emergencies, call the 24/7 hotline instead.

Claims hotline · 24/7
+91 94159 80836
Avg. pick-up 28 seconds. No IVR, no wait queue.
Email
lickawach@gmail.com
Replies from a human, within an hour on business days.
WhatsApp
+91 98765 43210
Quickest for a status check or a one-line question.
Head office
Shop No. 21, Aakashdeep Building
Club Road, V. D. A. Kachahari, Varanasi 221002 · Mon–Sat, 9am–9pm IST
Visit us

One office,
one trusted team.

Walk in any day for an in-person policy review or a cup of chai. No appointment needed — we're on Club Road, opposite the V. D. A. Kachahari.

Varanasi · Head office

Aakashdeep Building

Shop No. 21, Aakashdeep Building,
Club Road, V. D. A. Kachahari,
Varanasi, Uttar Pradesh 221002

Mon–Sat · 9am – 9pm IST

Call us directly

+91 94159 80836

Speak to our Chairman's desk, Vindhya Narain Singh. The same number for quotes, claims, and renewals — no IVR, no menu tree.

Tap to call →

Write to us

lickawach@gmail.com

We reply within the hour on business days. Attach anything you need — photos, documents, existing policies — and we'll take it from there.

Open email →

Before you write

A few things we get asked often.

Who picks up the 24/7 hotline overnight?
A Kawach advisor — never a third-party BPO. Our overnight roster is trained claims advisors working out of our Varanasi office, with an on-call doctor available within 15 minutes for medical triage.
Can I talk to my advisor directly?
Yes. Every customer has a named advisor with a direct mobile and email — printed on your policy certificate. If they're on leave, an alternate is pre-assigned.
I need policy documents — where do I find them?
Everything is in the Kawach app under "My policies" — certificate, wording, payment history, and renewal receipts. Or email your advisor for a signed copy.
Do you respond on weekends?
Claims and medical emergencies — yes, round the clock. General enquiries go to a Monday triage. For Saturday replies, WhatsApp is fastest.